I.Connotation of Craftsmanship Spirit3

II.Reasonable Emotion Control for Freshmen at Workplace6

III.Purpose and Significance of Vehicle Maintenance and Care7

IV.Regulations Governing Vehicle Maintenance and Care 8

V.Vehicle Maintenance Classification10

VI.Standards for and Scope of Vehicle Maintenance11

VII. Vehicle Maintenance Process14

VIII.Task Order of Vehicle Maintenance and Care Practice16

I.Customer Service Philosophy19

II.Basic Requirements for Receptionists19

III.Essential Skills for Receptionists24

IV.Service Process of Receptionists26

V.Task Order of Vehicle Maintenance and Care Practice30

I.Significance of First-time Vehicle Maintenance and Care33

II.Maintenance and Care of Main Lubricating Oil of Vehicles35

III.Maintenance and Care of Air Filter56

IV.Maintenance and Care of Air Conditioning System of Vehicles 58

V.First-time Maintenance and Care for Car 72

VI.Vehicle Maintenance and Care Practice Task Order 76

I. Maintenance and Care of Electronic Control System of Electronically Controlled Engine 81

II. Maintenance and Care of Tires 112

III. Vehicle Maintenance and Care Practice Task Order121